Privacy Policy
Last Updated: November 2025
Company: PGAK Innovation Pvt. Ltd.
Website: https://pgak.co.in
PGAK Innovation Pvt. Ltd. (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you:
- Use our website
- Use our software/mobile application (PGAK SmartVision)
- Sign up as a Customer
- Sign up as a Dealer/Partner
By accessing our Services, you agree to the practices described in this Policy.
1. Information We Collect
We collect information in the following categories:
A. Personal Information (Customers & Dealers)
- Full Name
- Email Address
- Phone Number
- Business Name (for Dealers)
- Address or Location (optional)
- Login details (username, encrypted password)
B. Technical & Device Information
- IP address
- Device type
- Browser type
- OS details
- App usage patterns
C. Payment Information
- Transaction details
- Subscription records
- Billing address (if provided)
Note: We do not store or access your full card details. Payments are processed securely through third-party payment gateways.
D. CCTV / Video Feed Information (Customer Use Only)
- Live video frames are processed by our AI system only for detection (like intrusion alerts, recognition, etc.)
- We do not store full video footage unless explicitly enabled by the user.
E. Dealer-Specific Data
- Commission earnings
- Customer activation data
- Sales performance
- KYC details (if required for compliance)
2. How We Use Your Information
We use collected information to:
For Customers
- Provide, activate, and manage your AI camera services
- Improve detection accuracy of the AI system
- Send alerts, notifications, and updates
- Prevent unauthorized access or misuse
For Dealers
- Manage your dealership account
- Process commissions and payouts
- Track customer sales and activations
- Provide support and training
General Usage
- Improve website and app performance
- Solve technical issues
- Enhance customer experience
- Comply with legal and regulatory requirements
3. How Your Video Data Is Handled
Your CCTV or video feed data is treated with the highest security:
- AI processes frames in real-time to generate alerts
- We do not store video footage unless you choose to store it in cloud storage
- PGAK employees cannot view your footage
- Data is not shared with third parties without permission
Your surveillance data stays private and fully under your control.
4. Sharing of Information
We do not sell or trade your personal information.
We may share necessary data only with:
A. Authorized Dealers (Limited Data Only)
Dealers may see:
- Customer name
- Subscription status
- Activation details
Dealers cannot access video feeds, passwords, or sensitive data.
B. Service Providers
Third-party vendors used for:
- Payment processing
- Cloud hosting
- Technical support
C. Legal Compliance
We may share information only if:
- Required by law
- Requested by a government authority
- Needed to prevent fraud or harm
5. Cookies & Tracking Technologies
We use cookies to:
- Improve user experience
- Analyze traffic
- Secure your login sessions
You may disable cookies, but certain features may not work properly.
6. Data Security
We use multiple layers of security to protect your data:
- Encrypted communication (HTTPS/SSL)
- Secure server architecture
- Encrypted passwords
- Role-based access control
- Regular security audits
Despite strong security measures, no system is 100% risk-free.
However, we take every reasonable step to keep your data safe.
7. Your Rights
You can request to:
- Access your data
- Update or correct your account information
- Delete your account
- Request information about how your data is used
Email us at support@pgak.co.in for any data-related requests.
8. Data Retention
We retain your data only as long as necessary:
- Account data: kept while your account is active
- Dealer earnings & transaction records: kept for legal/tax purposes
- CCTV data: not stored unless you enable cloud storage
9. Children’s Privacy
Our Services are not intended for children under 18.
We do not knowingly collect data from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically.
Any changes will be listed with an updated “Last Updated” date at the top.
Continued use of our Services indicates acceptance of the updated policy.
11. Contact Us
For questions, concerns, or privacy-related requests, contact us:
📧 Email: admin@pgak.co.in
🌐 Website: https://pgak.co.in
🏢 Company: PGAK Innovation Pvt. Ltd., Noida, India